Secure Purchases on heartfur

A few straightforward habits keep your purchases secure — most of these go for shopping anywhere online, not just with us.

Protecting your card

🐾 Never share full card details, your tax ID, or passwords over email or phone.
🐾 Shopping in person? Don't read your card details aloud, sign to confirm the transaction, and always grab a receipt.
🐾 Check your card statement now and then for anything you don't recognize.
🐾 Keep track of who has access to your card.

Staying safe online

🐾 Update your passwords regularly and keep them strong.
🐾 Sign out of your account if you're on a shared device.

On Heartfur specifically

🐾 Have a look at our reviews and policies before you buy — and reach out if anything's unclear.
🐾 See a charge from us you don't recognize? Contact our team and we'll help you sort it.
🐾 Purchase Protection: you may be eligible for a refund if your item doesn't arrive, shows up damaged, or isn't what you ordered.
🐾 Keep payments on Heartfur — we can't help with anything paid outside the platform.
🐾 Got a suspicious email claiming to be us? Forward it our way.
🐾 Heads up: supplying your own materials for custom orders is at your own risk.

Reaching us — and spotting fakes

🐾 Contact us through the "Contact Support" button in our Help Center. Don't trust random support phone numbers you find online.
🐾 We'll never cold-call you. If you get a phone call claiming to be Heartfur, hang up and reach us through Contact Support instead.

Need a hand with anything? Reach out here.