Returns & Refunds
Changed your mind? No problem. Send unwanted items back within 30 days of the delivery date and we'll take care of it.
What you can return
Not everything works out — we get it. Items bought on our site can be returned or exchanged within 30 days, as long as they're in original, unused condition.
A few exceptions:
🐾 Personalized & custom items — non-returnable (they're made just for you).
🐾 Mugs & drinkware — non-returnable for hygiene reasons.
🐾 Final sale — in the U.S., anything discounted 60% or more is final sale: no returns, exchanges, or refunds.
Your statutory rights stay intact, as always.
What "full refund" condition means
To get a full refund, items need to come back original, unworn, and unused. We can't refund anything returned damaged, used, or in unsellable shape — every return gets inspected when it lands.
How refunds work
Once your return reaches our warehouse, we process it within 7 days. Then give it another 5–7 days for the money to actually show up in your account — that part's on your bank, not us.
🐾 Refunds go back to your original payment method.
🐾 If you paid with a gift card, that gets credited first.
🐾 Total timeline: up to 7 days to process once we receive it, plus 5–7 days for the funds to land.
Can I combine multiple returns into one package?
Short answer: please don't. Each return needs to ship separately so it gets processed correctly. Bundling returns from different orders — or separately registered returns from the same order — into one box is the fastest way to cause errors and delays with your refund.
Why it matters:
🐾 Separate processing — returns from different orders have to be handled individually.
🐾 Risk of errors — one combined package can get misprocessed, and that's your refund on the line.
Already shipped everything in one box? Reach out right away and we'll help sort it. Hang onto your return postage receipts, too — we may need them to track things down.
We aim to provide a smooth return process. If you have any questions or need further help, please reach out to our support team.
You can start a return through your account, or by email if you don't have one. Either way works — here's how.
Returning by email
No account? Head to our contact page and include:
🐾 Your order number
🐾 Your name
🐾 Your email
🐾 The reason for the return (add 2–3 photos if they help explain it)
Returning through your account
- Log in to Your Account: Account Login
- Initiate the Return:
🐾 Choose the product you want to return.
🐾 Click "Request Return" at the top right of the page.
🐾 Pick your items and tell us the reason. (Final sale items can't be returned.)
🐾 Click "Request Return" again to submit.
A couple of things to know
🐾 We might email you for a few more details or photos — keep an eye out.
🐾 Don't send back a damaged or wrong item until our team tells you to. Jumping ahead can actually slow your resolution down.
The return process
🐾 Ship it back. Download your return label, stick it on the parcel, and drop it at your nearest delivery point.
🐾 Pack it right. Put new, unused items in the original packaging. Don't combine separate orders into one box — and don't split one order across several boxes either. Both cause delays of up to 14 business days.
🐾 Refund timeline. Once you drop it off, allow up to 15 days for the return to travel back and reach our warehouse — couriers vary. After it lands, we process it within 7 days, and your bank usually takes another 5–7 business days to show the money.
Questions, or stuck on a step? Reach out to our support team and we'll help.
We're really sorry if you've received a faulty item! Here's what to do:
Contact Our Customer Support Team
Please provide the following information:
- Your name and email address
- Order number
- Item name/description (if known)
- Photos showing:
- The fault as clearly as possible
- A full-length photo of the item
Important Note All claims for orders with damaged or incorrect items must be made within 30 days of the delivery date.
There's no need to return the faulty item to us immediately. Once we receive your message, our team will look into the issue and advise on the next steps.
